We do not offer refunds on our custom made products, however on the site items like our ready to go wigs, lashes, merch or necessity items we would be glad to offer you store credit within the first 7 days of receipt, as long as your order is still in sale condition. Any hair products that have been untied, washed, installed, chemically processed, dyed and/or tampered with are not eligible for an store credit, therefore please examine each product in its original sale condition to make sure you are completely satisfied. If your package is returned to sender, you will be responsible for all newly accrued shipping fees associated with the resending of your package. Returned packages must first be received prior to us resending your package. Packages that have been returned to sender and are no longer wanted, will not be refunded, but issued as store credit, excluding the initial shipping cost.